Last year, I worked with a DTC skincare brand whose support team collapsed under a product recall.
Inbound tickets tripled overnight. Reps couldn’t keep up. Escalations piled up in Slack. And refund requests were slipping through the cracks.
The company tried to plug the hole with part-time support contractors and weekend help, but it was too late. Customer service went from a brand strength to a liability in less than two weeks.
Customer support is one of the most operationally exposed functions in a company. When it breaks, it breaks fast, and the fallout can be catastrophic.
That’s why more companies are outsourcing it. Not just to save on overhead, but to stabilize coverage, expand hours, and free up internal teams to focus on retention.
But the outsourcing landscape is fragmented.
Some vendors offer fully managed teams, some provide embedded offshore talent, while others enable internal staffing. The model you choose shapes how your brand shows up when customers need help most.
Here’s how to choose the right partner.
Top 3 Quick Picks: 2025’s Best Customer Service Outsourcing Companies
- Somewhere: Best for Embedded Remote Support Teams
• Remote-ready global talent
• No retainers or upfront fees
• Six-month replacement guarantee - Teleperformance: Best for High-Volume Multilingual Support
• Global coverage in 90+ countries
• Voice, chat, and social support
• Scales for enterprise volume - TaskUs: Best for Tech-Enabled Customer Experience
• Startup-friendly client base
• Strong digital CX integrations
• High-quality offshore delivery
Looking for more options? Keep reading for a full breakdown of the top outsourcing companies and how to choose the right one for your business.
How to Choose the Right Customer Service Outsourcing Company
Not all outsourcing partners are created equal.
Some run large-scale call centers across time zones; others offer embedded professionals who operate like extensions of your internal team. The right fit depends on your customer profile, support volume, and how tightly you want the outsourced team integrated into your workflow.
Here are the key factors to weigh:
1. Volume and Coverage Requirements
Start by understanding when and how your customers need support.
Are you handling bursty ticket volumes tied to product launches or campaigns? Do you need 24/7 live chat coverage? A global BPO might suit high-volume, always-on needs, while embedded support reps work better for lower ticket volumes and deeper brand alignment.
2. Support Channel Complexity
Are you outsourcing a straightforward email queue, or managing phone, chat, and social support across multiple tools?
The more channels and integrations involved, the more important it is to find a vendor that can match your tool stack and workflow fluency, not just answer tickets.
3. Language and Cultural Alignment
If you operate in multiple regions, make sure the provider can source support agents fluent in your customers’ primary languages and communication norms.
Even for U.S.-only teams, tone and cultural fluency matter. The wrong tone in a live chat exchange can turn a minor issue into a brand problem.
4. Integration With Internal Teams
Some outsourcing firms operate in silos, with their own systems and supervisors. Others embed support talent into your tools, processes, and daily ops.
If you want reps who attend your standups and flag product bugs in Slack, look for a partner that supports this level of integration.
5. Data Security and Compliance
Support teams often handle sensitive data: billing info, account access, identity verification. If you’re in fintech, healthcare, or B2B SaaS, make sure your vendor meets security standards like SOC 2 or HIPAA, and that their reps are trained in handling PII securely.
6. Scalability and Ramp Time
Some vendors can onboard a dozen reps in a week; others take a month to ramp. If you’re scaling fast or handling seasonal peaks, ask how quickly they can deploy trained agents and how they handle turnover or quality drops under pressure.
The 9 Best Customer Service Outsourcing Companies
1. Somewhere – Best for Embedded Remote Support Teams
- Founded: 2009
- Headquarters: Dallas, TX
Why Somewhere is the best customer service outsourcing company:
Somewhere helps U.S. companies build lean, high-performing support teams by hiring remote-ready professionals from global markets like the Philippines, Latin America, South Africa, and Eastern Europe.
These aren’t call center contractors, they’re embedded team members who operate inside your workflows, tools, and culture.
The company specializes in placing vetted support talent across live chat, email, and Tier 1 technical support roles. Candidates are screened not just for ticket-handling skills, but for async communication fluency, autonomy, and cultural alignment.
In May 2025, Somewhere placed 220 support and operations hires, a figure that represents just 0.5% of all the applicants that they screened.
With no retainers, no upfront fees, and a six-month replacement guarantee, Somewhere offers an alternative to traditional BPO models. For teams that want the efficiency of outsourcing without sacrificing integration or quality, this is a model built for how modern support actually runs.
2. Teleperformance – Best for High-Volume Multilingual Support
- Founded: 1978
- Headquarters: Paris, France
Teleperformance is one of the most established names in global BPO, with operations in over 90 countries and deep specialization in multilingual customer support. Their scale and reach make them a top choice for enterprise-level teams that need always-on coverage across geographies.
What sets Teleperformance apart is its capacity to handle complex, high-volume customer interactions in multiple languages through voice, chat, email, and social channels. Their vertical-specific teams are often trained with domain knowledge, especially in sectors like telecom, retail, banking, and healthcare.
For companies that need 24/7 service in more than one language, or who are handling compliance-heavy customer touchpoints, Teleperformance brings the infrastructure, geographic diversity, and process maturity to execute at scale.
3. TaskUs – Best for Tech-Enabled Customer Experience
- Founded: 2008
- Headquarters: New Braunfels, Texas
TaskUs positions itself as a modern outsourcing partner for fast-scaling tech companies, and their reputation supports it. They specialize in delivering high-quality CX solutions across digital-native channels, including live chat, social media, and in-app support.
Unlike traditional call centers, TaskUs invests heavily in tooling and agent enablement. Their teams are trained to operate in startup-style environments, with fast onboarding cycles, performance analytics, and tight integration into client-side workflows. Many of their clients are venture-backed companies needing to scale support operations without sacrificing customer experience.
For brands that live on the edge of speed, user growth, and brand-sensitive support, TaskUs offers a compelling hybrid of BPO efficiency and tech startup agility.
4. Helpware – Best for White‑Label Brand Integration
- Founded: 2015
- Headquarters: Lexington, KY
Helpware delivers outsourced customer support designed to operate as seamless extensions of a client’s brand. Their white-label model means agents use client-branded interfaces and scripts, maintain tone conventions, and work from a centralized client tool stack. This is ideal for companies that prize customer experience consistency.
Helpware also invests in culture alignment and training. Agents are onboarded to client-specific brand guidelines and workflows, often becoming de facto in‑house team members across support, onboarding, and retention functions.
For organizations that need offshore teams to look, act, and feel like they’re part of the internal support infrastructure, not just a back-office vendor, Helpware offers a highly customized and brand-legible approach.
5. 24‑7 Intouch – Best for Omnichannel Contact Center Services
- Founded: 2000
- Headquarters: Winnipeg, MB, Canada
24‑7 Intouch (also known as IntouchCX) is a full-service international outsourcing firm focused on live chat, phone, email, and social support across North America and Beyond. Their omnichannel model is built on a North American base with offshore delivery options in Central America and the Philippines.
The company emphasizes quality standards and performance metrics, including NPS, average handle time, and resolution rate. They pair that with localized support teams that are trained to existing client workflows and escalation paths.
If your customer support needs span multiple communication channels and you’re tracking operational KPIs, 24‑7 Intouch offers a reliable and scalable solution with a North American commitment to compliance and quality.
6. SupportNinja – Best for Startups and High-Growth Companies
- Founded: 2015
- Headquarters: Austin, TX
SupportNinja specializes in serving startups and fast-growing tech companies with outsourced support services. They offer scalability as a core differentiator, with quick ramp-up, flexible staffing models, and a strong understanding of startup cultures. SupportNinja integrates with tools like Zendesk and Intercom, and their reps are trained to handle support tickets, knowledge base curation, and basic troubleshooting.
Their clients appreciate a partner who gets agile workflows and evolving product needs. For early-stage companies that need reliable support teams without building headcount, SupportNinja offers startup-ready infrastructure and delivery.
7. Foundever (formerly Sitel Group) – Best for Global Enterprise Coverage
- Founded: 1985 (as Sitel)
- Headquarters: Luxembourg City (global HQ); U.S. operations based in Miami, FL
Foundever is a large global contact center provider with over 100,000 employees across 45+ countries. The firm supports live support, digital channels, and technical help desks for enterprise clients in sectors like finance, healthcare, telecom, and travel. Known for comprehensive global compliance and support across major regions, Foundever is a go-to choice for Fortune 500 companies requiring consistent, multilingual service.
Their scale offers resilience and reliability. For enterprises that need standardized support operations with deep geographic presence, Foundever brings both.
8. Boldr – Best for Mission-Driven and Socially Responsible Outsourcing
- Founded: 2016
- Headquarters: Santa Monica, CA & Manila, Philippines
Boldr combines customer support services with a mission-driven ethos. They engage communities, offer professional development programs, and often work with social enterprises and purpose-led brands. Their focus on culture and values makes them a strong fit for companies that want ethical alignment as part of their outsourcing strategy.
They cover chat, phone, email, and even back-office tasks, delivering support that resonates with global customers while building sustainable employment in the Philippines and elsewhere.
9. Flatworld Solutions – Best for Cost-Efficient Back Office and Support
- Founded: 2004
- Headquarters: Princeton, NJ
Flatworld Solutions is a business process outsourcing firm known for its cost-efficient delivery across support, finance, bookkeeping, and IT services. With delivery centers in India and the Philippines, they provide scalable staffing solutions that focus on affordability and operational efficiency.
Their model suits companies looking to offload routine, labor-intensive tasks and scale support without building an internal team. It’s a pragmatic choice for startups or SMBs sensitive to budget but still needing reliable delivery.
Wrapping Up: Choosing the Right Customer Service Outsourcing Partner
Outsourcing customer service is no longer just a cost-cutting tactic. Done right, it’s a strategic lever, one that extends your hours, improves resolution time, and creates space for your core team to focus on high-value work.
But the right partner makes all the difference.
Whether you’re scaling fast and need coverage yesterday, or you’re looking to refine your support quality without ballooning headcount, the agencies listed here bring different strengths to the table. Some specialize in technical tools. Others lead with cultural alignment or multilingual capability. All have track records that make them worth your shortlist.
And if you’re looking to move fast with lean, async-ready offshore hires that don’t compromise on quality, Somewhere offers a proven path to building high-output customer support teams without the usual outsourcing drag.
Start with your real needs. Then match them to the model that’s actually built to deliver.
